For online shopping customers:
- Please submit a form explaining the reason for your return and kindly drop off the product at any Canada Post locations or at our Markham office. Our address is: 101 Amber Street #3, Markham, ON L3R 3B2.
- SalePointer is not responsible for any postage fees incurred from product returns. It is the customer’s responsibility to return unsatisfied products to our office.
For in-store pickup customers (you placed an order online and chose to pick up in store or you purchased the product directly from a store):
- You can directly contact the merchant for more information about their return policy if you have any dissatisfactions with a product. Each merchant carries a different return policy. For instance, some merchants offer free returns through designated carriers while others require the customers to pay for incurred postage fees. Customers may be able to return the products at the merchant’s store as well.