• Get $10 off on your purchase!

Customer FAQ

How can I register as a customer on SalePointer?
To create a customer account, visit salepointer.shop. There is an icon of a person at the top right of the page. After you click on it, you will see an option to “Sign In/Register”. You’ll be redirected to the customer sign-up and login page. On the left-hand side, you can create a customer account. To create an account, you need to provide the following information:
  • First name
  • Last name
  • Email address
  • Password
  • Confirm password
  • Phone number

After you click on the “Create An Account” button, you will receive a welcome email in your inbox.

What can I do if I forget my password?
If you forget your password, you can change it by visiting salepointer.shop. Click on the icon of a person at the top right of the page. Then navigate to “Sign In/Register” to find the customer sign-up and login page. Below the customer login on the right-hand side, there is a link called “Forget Your Password?”. Click on it to be redirected to the next page that prompts you to enter your email address and phone number. You will then receive an email from SalePointer with your temporary password. Navigate back to the customer login page where you can enter your email address and temporary password to access your account.
How do I purchase products on SalePointer?
To go to the product listing page, visit salepointer.shop and click on “Shop”. On the left-hand side of the page, you can click on “Filter” to sort by product category and price range. You can also type a keyword in the search box to find a specific product. In the top right corner, you can change the product listing layout.

To add a product to your shopping cart, navigate to a product and click on it to view a full description of the product. You will see a button that says “Add to Cart”. The default quantity is one. If you want to purchase multiple items of a product, you can increase the quantity by clicking on “+”. If you want to decrease the quantity number, click on “-“. You can also click on the quantity number in the box and type in how many items you want to purchase.

When you’re ready to check out, click on the “Shopping Bag” icon at the top right corner, which is besides the icon of a person. On the shopping cart page, you can see products, quantity, subtotal, shipping, tax, and grand total.

If you want to delete certain products, click on the icon of a garbage bin beside the product image. If you would like to empty your shopping cart, click on “Clear Shopping Cart”.

When you are ready to pay, click on “Proceed to Checkout”. On this page, customers are required to enter the following information to complete their order:

  • Billing address (Mandatory)
  • Billing address 2 (Optional)
  • Billing city (Mandatory)
  • Billing province (Mandatory)
  • Billing postal code (Mandatory)
  • Shipping address (Mandatory)
  • Shipping address 2 (Optional)
  • Shipping city (Mandatory)
  • Shipping province (Mandatory)
  • Shipping postal code (Mandatory)

Once you’ve filled out your information, click on “Pay My Order”. Your order will be then sent to the merchant or merchants.

How can I edit the information in my account?
To edit your account information, visit salepointer.shop and click on the icon of a person at the top right. Log in to your account if you aren’t logged already.
After you log in, click on the icon of a person. In the dropdown list, click on “My Account” to view the following::
  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number

If you want to update your information, click on “Edit Details”. You cannot change your email address because it is linked to your account. If you want to use another email, you can create a new account.

Where can I find my orders?
To find your orders, log in to your account and click on the icon of a person. In the dropdown list, click on “My Orders”. Here you can view your pending and complete orders with information about order name, date purchased, payment status, and total amount. By clicking on “Order Name”, you can view the information below:
  • Order date
  • Product names
  • Product prices
  • Product quantities
  • Subtotal
  • Shipping charges
  • Tax
  • Grand total
  • Billing address 
  • Shipping address
What if the product I am looking for is out of stock?
If you click on a product image, and you see a “Stock Request” button, that means the product is out of stock at the moment. Click on the button to notify the merchant and the SalePointer support team. We will re-stock the product as soon as possible. Once the product is re-stocked, you will receive an email notifying you the product is ready for purchase. If you log in to your account, you will also see in your message box that the product is back in stock.
What should I do if I mistakenly registered for a seller account?
Seller accounts cannot be used to purchase products, and so, you will encounter an error message when trying to place an order.
In this scenario, we suggest that you use another email to create a customer account. You can send an email to the SalePointer support team, support@salepointer.com. We will help you to delete your merchant account. You can still use the same email address and phone number to register as a customer.
How can I close an account?
If you want to close your account, you can send an email to SalePointer support team. Please allow us 7 to 10 business days to process your request. We may ask for some information to verify your identity before we close your account. Keep in mind that we can only close your account after your orders are fulfilled.

@ FOLLOW US ON

INSTAGRAM
BACK TO TOP